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F.A.Q

1.How long can I receive my new order.
A: When we get the payment, we will arrange your order soon, we will send you goods in 24 hours,and we will inform you!The delivery usually takes 5-7days to your door.

2. Can I exchange the shoes if I am not satisfied with product.
A: Yes, if you are not happy with the shoes you can contact us for an exchange. We will arrange the exchange or refund for you when we get the return.

3. If there is something wrong with quality and I want to refund, what should I do?
A: If something wrong with our goods or destroyed on the way shipping you can contact us and send the item back to us, when we get the return, we will arrange the refund soon.

4. Do you offer promotions?
A: We will off promotions when festival such as Christmas. Also, if you buy from us before, you can contact us to get discount this time. We can offer discount for long term customers.

5. Can I cancel the order?
A: You can cancel the order only before we send out the goods. If you want to cancel the order after the shipment, we can not get the package back to us, it will be a loss for us.

6. What is your return policy?
A: If it is the problem of our products, you can contact us for exchange or refund. If it is your problem, you can send the goods back, but you need to afford the return postage.

7. What express company do you choose for delivery?
A: Usually we send the goods by DHL or EMS. We will send you tracking information when the package being sent out.

8. What payment do you accept?
A: We can accept credit card and western union, if you pay by credit card, your information is safe and secure, so please don't worry about it. If you pay by western union you will get 15% discount off.

9. Why can't I login in my account?
A: Please confirm you have filled in the right information, or you can contact our customer service email and live chat.

10. Why they are so cheap?
A: We have cooperation with the factory, we can get products directly from them, it can reduce much cost such as advertisement cost, labour force cost and so on, so we sell them for cheap price.

 

11.Can I make my order by phone?

 

A: Sorry, currently we don't accept phone order. Customers should place order through our website.
 

12. Do you have any sort of shop where I can buy your purses?

 

A: We are an online shop. We just offer products online. If you are interested in our product you can place order on our site.

13. I need this bag urgently, can you ship it out asap?

 
A: We can ship your order asap, but we can not guarantee you can get in time as you expected since we can not control the shipment once we send your order out. So if you need it urgently or you are going to travel or there are no authorized recipient available, please do not make your order on our site. Thanks.
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